Privacy Policy

1. Introduction

We take the protection of your personal data seriously. This privacy policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Controller

Merkuna OHG
Represented by the partners:
Metin Erkekoglu, Ahmet Erkekoglu
Sittarder Str. 17
41748 Viersen
Germany
Contact
Website: www.epic-miniatures.com
VAT ID: DE328735661

3. Data We Collect and Why

a) Website Visits

We collect the following data automatically:

  • IP address
  • Browser type and version
  • Operating system
  • Referrer URL
  • Date and time of visit

Purpose: technical security, system stability
Legal basis: Art. 6(1)(f) GDPR

b) Orders and Customer Accounts

When you make a purchase or register:

  • Name, address, email
  • Payment data (processed via Stripe/PayPal)
  • Order history

Purpose: order processing and digital delivery
Legal basis: Art. 6(1)(b) GDPR

c) Contact Form / Email

When you contact us:

  • Name, email address
  • Message content

Purpose: customer service
Legal basis: Art. 6(1)(a) or Art. 6(1)(f) GDPR

d) Newsletter

If you subscribe:

  • Your email address is used for sending updates
  • You can unsubscribe anytime

Legal basis: Art. 6(1)(a) GDPR

4. Cookies

We use cookies to improve user experience.

On your first visit, you can accept or reject optional cookies.

Legal basis:

  • Essential cookies: Art. 6(1)(f) GDPR
  • Analytics/marketing cookies: Art. 6(1)(a) GDPR

5. Third-Party Services

We may share data with:

  • WooCommerce – shop system
  • Stripe / PayPal – payment processing
  • Google Analytics (if enabled)
  • Mailchimp (if newsletter is used)

Each provider has their own privacy policy.

6. Data Retention

We retain your data only as long as necessary to fulfill the stated purposes or comply with legal obligations (e.g. tax law).

7. Your GDPR Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Erase your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us.

8. Data Security

We implement appropriate measures to protect your data from unauthorized access or misuse.

9. Changes to This Policy

We may update this policy occasionally. The current version is always available at: Privacy Policy

10. Contact

For any privacy-related questions, contact us.