Right of Withdrawal

General Right of Withdrawal

Consumers generally have the right to withdraw from a purchase contract within 14 days without providing a reason.

However, this does not apply to contracts for digital content (such as downloadable files) not delivered on a physical medium if:

  • the download or access begins immediately after purchase with the customer’s explicit consent, and
  • the customer acknowledges the loss of the right of withdrawal once access to the content has begun.

Exclusion of the Right of Withdrawal

By purchasing our digital products (e.g. 3D models, templates, downloadable files), you agree and acknowledge that:

  • the contract will be executed immediately upon payment and delivery, and
  • you waive your legal right of withdrawal (§ 356 (5) BGB, German Civil Code).